Your first visit to Rainville Health establishes a vital foundation for our relationship with you. During the first visit, we make sure to obtain important background information, like your medical history, and give you time to get to know your practitioner. To understand what to expect for your first visit to our practice, please read through this page. You'll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. There's also background information about our committed staff and our first visit procedures.
Who We Are:
Our clinic has been healing our communities feet since 1997. Shortly after graduating from the Ontario Chiropody Program Tina and Patrick Rainville started a podiatric practice in Timmins. We have grown to several locations and continue to grow year after year mainly through word of mouth.
Patient Health History Form:
It is necessary to fill out a medical intake form and sign a consent form to become a client at our clinic. We would be happy to email you the forms or you may pick the forms up at our office prior to the day visit. You may also fill out the paperwork on the day of your visit so long that it is completed prior to your scheduled appointment time.
What to expect:
Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with the doctors. We look forward to your first visit.
Clients are seen by scheduled appointments. Our reception staff will call and remind you of your appointment by telephone on the prior business day. If you are an existing client and have given us your email, we will send you an email reminder a few days prior to your appointment.
**The days of someone sizing your footwear properly are gone for the most part. At Rainville Health all staff gets a shoe fitting certification that makes them competent and fitting footwear. A Chiropodist is onsite to assist with the fitting if needed. For complex fitting situations, we will book you an appointment with a fitting specialist so you get the personal attention you require.
Please note that all missed or canceled appointments without 24-hour notice are subject to a visit charge.
Our office accepts a variety of government and third party health plans. Please call our office to verify acceptance of your insurance carrier.
Accepted Direct Billing Insurance Carriers
Direct billing is available to patients registered with The Department of Veterans Affairs, Non Insured Health Benefits, Workplace Safety Insurance Board and automobile accident insurers. Prior approval is mandatory for any direct billing. If you require additional information or documentation for your insurance claim, please contact our office and we will glad to assist you.
Extended Health Insurance
Although Chiropody services are not OHIP funded, many extended health insurance plans reimburse our fees. Patients are advised to consult your insurance carrier regarding your coverage and reimbursement prior to your appointment. If you are unsure of what type of information is required, please contact our office and we will be happy to help you.
A complete financial policy is available at the following link: Financial Policy
Our fees are posted at the reception desk. We want our patients to understand the fees involved prior to consenting to any management plan. Our fee schedule is based on the guidelines set by our professional association. For your convenience, we accept cash, cheques and debit, Visa, Mastercard and American Express. Payment is due when the service is rendered.
CancellationLate, No Show, Rebooking Policy:
Cancellation, Late, No Show Rebooking Policy
We understand how life can be difficult, and getting to your appointment can be a challenge. This is why we have introduced technology to help you remember. Email, texting and personal telephone calls prior to your appointment date.
Our Vision: To provide the knowledge and the tools to make people feel better.
Quality Care: The providers at our clinic promote foot health by creating personalized medical foot health treatment plans.
Health History Forms: Our office will be emailing you all the forms required for your initial visit.
Facilities and Equipment