Cancellation of Appointments and Retail Product Policy – Comfort Shoe Shop

Cancellation of Appointments and Retail Product Policy

APPOINTMENTS
We require credit card authorization for new patients a minimum of two business days prior to the appointment. 
      
NO SHOW POLICY
Your provider will schedule your next appointment at the end of your visit. You will receive in your email or text message a SAVE THE DATE. 

Our clinic sends out an automated courtesy reminder one week prior and two days prior to your visit.  

New Patient No Show appointments without notice are taken seriously. Your credit card will be charged the full fee of the missed appointment. 

Return Clients who no show for appointments will required prepayment in order to rebook their next appointment. No show or short cancelled appointments by all clients will be subject a fee of $50.00 to be paid by the patient. 

CANCELLATION / SHORT CANCEL POLICY
We require at least 2 business days notice before your visit time to cancel scheduled appointments. The reason for cancellation will be documented in the client’s chart. 

LATE ARRIVAL POLICY
If a client arrives late for an appointment, they may be required to be rescheduled for a later day or time in order to maintain the clinic flow and not cause the provider to be delayed for their next scheduled appointment.

Clients will be charged for the full appointment even if they only receive partial treatment due to a late arrival. 

ZERO TOLERANCE
We reserve the right to discharge any client for abusive behavior, or if patterns do not adhere to the policies of the clinic or organization.

RETAIL PRODUCT CANCELLATION AND RETURNS
In stock items purchased up to 30 days prior are eligible for refund if they are unused and in their original packaging.

In stock items purchased over 30 days prior are eligible for an instore credit only and must be unused and in their original packaging.

Special order items will be charged a $25.00 restocking fee upon return. 

Items purchased more than 90 days prior are not eligible for refund or exchange or credit.