Cancellation, Late, No Show Rebooking Policy

APPOINTMENTS

          NO SHOW POLICY

  • The reception staff gives out your next the appointment time at the end of your visit when you check out.
  • A courtesy reminder is done two days prior to your visit. by phone, email or text.  You choose the method.
  • No Show appointments without notice are taken seriously.  The reason for not showing up will be documented in the client chart. 
  • There is no penalty for No Show or Short Cancellations. 
  • If two No Show or Short Cancel (within 24 hours of scheduled appointments) occurring within 6 months will force us to asked the client to secure payment for the next scheduled visit on a credit card at the time of rebooking.  
  • No Show or Short Cancelled appointments by WSIB, DVA or any other contract billed service will be subject to the same policy as if they were paying. We will not bill the agency that normally pays for the visit, as they will not pay for visits not seen.
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  • When leaving your appointment, the provider will give you a visit card to bring to the reception so your next visit could be booked.

CANCELLATION / SHORT CANCEL

  • We require at least 24 hours before your visit time to cancel scheduled appointments. The reason for cancellation will be documented in the client’s chart.
  • Canceling your appointment within 24 hours is considered a short cancel.

 

LATE APPOINTMENTS

If a client comes in late for their appointment. The front desk will ask the provider if it is possible to provide the treatment the client is scheduled for within the remaining time given. There is a possibility that the client may be rebooked to prevent the clinic from running late. The reason for being late will be documented in the client’s chart.

  FOOT CARE POLICY:

  • Appointments are considered late if the client presents 5 minutes late for a foot care visit.
  • The client will be rescheduled if they present late to the clinic by more than half their appointment time. 

BIOMECHANICAL (ORTHOTIC OR FOOTWEAR APPOINTMENTS) POLICY

  • Appointments are considered late if the client presents 15 min late for a biomechanical or footwear visit
  • The client will be rescheduled if they present late to the clinic by more than half their appointment time. 

 

GENERAL INFORMATION

We reserve the right to discharge a client if patterns are noticed that disrupt the finances or the general working of the organization.