Cancellation of Appointments and Retail Product Policy – Comfort Shoe Shop

Cancellation of Appointments and Retail Product Policy

Cancellation, Late, No Show Rebooking Policy

APPOINTMENTS

We require credit card authorization for new patients a minimum of two days prior to the appointment.  A remind of your appointment will also be digitally sent two days prior to your visit.  

       NO SHOW POLICY

  • Your provider will schedule your next appointment at the end of your visit. You will receive in your email or text message a SAVE THE DATE. 
  • Our clinic sends out an automated courtesy reminder one week prior and two days prior to your visit.  
  • New Patient No Show appointments without notice are taken seriously.  YOUR CREDIT CARD WILL BE CHARGED FOR THE FULL APPOINTMENT FEE.
  • Return Client No Show appointment will require prepayments in order to rebook their appointment. 
  • No Show or Short Cancelled appointments by WSIB, DVA or any other contract billed service will be subject to the same policy and no show fee will be paid by the patient. We will not bill the agency that normally pays for the visit, as they will not pay for no shows.  You, the patient, will be asked for a credit card number.  This card will be charged in the event that you do not show up to your scheduled appointment.

CANCELLATION / SHORT CANCEL

  • We require at least 48 hours before your visit time to cancel scheduled appointments. The reason for cancellation will be documented in the client’s chart and the credit card on file will be charged if 48 hours Notice is not given. 
  • Canceling your appointment within 48 hours is considered a short cancel.

 LATE APPOINTMENTS

If a client comes in late for their appointment. The front desk will ask the provider if it is possible to provide the treatment the client is scheduled for within the remaining time given. There is a possibility that the client may be rebooked to prevent the clinic from running late. The reason for being late will be documented in the client’s chart.

  FOOT CARE POLICY:

  • Appointments are considered late if the client presents 5 minutes late for a foot care visit. 
  • The client will be rescheduled if they present late to the clinic by more than half their appointment time. 
  • Clients will be charged for the full appointment even if they only receive partial treatment due to a late arrival. 

BIOMECHANICAL (ORTHOTIC OR FOOTWEAR APPOINTMENTS) POLICY

    • Appointments are considered late if the client presents more than 5 minutes late for a biomechanical or footwear visit
    • The client will be rescheduled if they present late to the clinic by more than 15 minutes.
    • Clients will be charged for the full appointment even if they only receive partial treatment due to a late arrival. 

    GENERAL INFORMATION

    We reserve the right to discharge any client for abusive behavior, or if patterns do not adhere to the policies of the clinic or organization.

    Retail Product Cancelation

    All products purchases special orders, in-store or in-house will be given an in-store credit.