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We help patients who suffer from foot problems feel better.

What to Expect on a New Incident Visit

Your initial visit will consist of the following main points.


New Incident: a designated period of time between a provider and a patient to have a consultation, assessment, formulation of treatment plan.  

New Incident Visit Clients: a non-active or past patient who has not been regularly seen on a management plan or has not been seen for 365 days / one year from their last visit.  


You may enter the property off Riverside or and park in the front lot or the park in the back lot. People may find entering from Chestnut lane to be easier with less traffic to deal with. We request people exit out the back lot on Chestnut lane. This will give you access to the traffic lights on Joseph street. 

Rainville Health Parking

Rainville Health Traffic Flow


Yellow = General Parking
Blue = Handicap Parking
Red Arrow over Purple = Traffic Flow

Arrival in the Office:

  • Check in with reception
Reception at Rainville Foot Health

Documentation Review (History, Consent, Policies):

The reception staff will ensure that your documentation is completed before seeing the providers. You must arrive before your appointment. 

    • 5 mins early so we can update your information.

No clients will be treated without the paperwork being completed and signed. 

Enjoy sitting in our waiting room and enjoy a complementary coffee or water.  Feel free to walk around and browse around for footwear or other foot care products.

Waiting Room

New Incident Treatment:

During your booking arrangements our receptionists would have asked you questions that would lead them to book you in the proper clinical department.

If you were deemed to be in the Foot Care Department

  • Billing is the same for all initial foot care visits regardless of the condition.

If you are deemed to be in the Biomechanical Department

  • Billing is the same for all initial biomechanical appointment.

The provider assigned to your care will come and get you. They will introduce themselves and escort you to the clinical area. You will be asked to sit in the treatment chair with your socks removed. The clinician will talk to you before they start any sort of exam or treatment. A management plan will be created with your input and the examination and treatment will begin. In the unlikely event that you are not comfortable or wish to discontinue treatment for what ever reason. Your signed consent could be withdrawn at any time and the practitioner will stop what they are doing. This is your right as a patient.

Foot Care Assignment for Non-Active Clients Visit: 

A level of care was assigned according to your management plan which was determined by the provider who treat your condition, the time needed to provide the treatment and the price of your next visit. 

If you have not been to the clinic in a while this means that you are an inactive client and have no active management plan. When you book your appointment a new level of care has to be determined. If you have not been to the clinic for 12 weeks to 12 months the reception staff will look up your last level of care and book you one level up to ensure enough time and the provider with the appropriate skill set. If you have not been to the clinic in over 12 months the receptionist will book you as a New Incident. 

Level 1: This client does not have insurance and has basic foot care needs. This client would only see the nurse during the visit.

Level 2: This client has insurance and has basic foot care needs. The care for this client would be performed by the nurse and would be checked by the Chiropodist. 

Level 3: The foot care is advanced and is mostly performed by the nurse but must be completed by the Chiropodist.  

Level 4: This level of care could only be performed by a Chiropodist 

We are confident that your experience will be pleasant and you will leave mobile and felling better. 

Biomechanical Assignment for Non-Active Return Management Plan Visit: 
For clients who have a painful condition and have been prescribed physical therapy. Treatment management plan will be outlined on a case by case basis. Our management plans for painful conditions do not get discharged until the condition has been successfully treated or referred on to other specialists. Returning patients are booked for a new incident appointments when those who want to discuss a non resolving or new foot related problem. A new or existing treatment plan will be will resumed or started.

The receptionists will book you in the biomechanical department for your new incident appointment. 


Foot Care Treatment

Concluding the Visit:

The treatment, management plan has been explained and excepted if a return appointment is required your provider will book it with you. Your billing slip will be given to you so that you could bring it to the reception desk.

Charting and Referrals:

Comprehensive charting of your visit will be documented in our secure electronic medical system. If your doctor referred you they will get a report of your visit. You may also refer your friends and family now that you have experienced our unique way of providing foot care services.